REPAIR PROCESS

STEP 1

Type of repair: Call or bring your car in for inspection. We will find out what kind of repairs you may need.

STEP 2

Arrival for repairs: We will verify, with you and your insurance company the damage to be fixed and go over all other pertinent information.

STEP 3

Repair Planning: We will complete an additional estimate for items missed from the first insurance company inspection. Once we get an approval from your insurance company we can give you a target completion date. Parts are ordered, and then we will call and discuss the repairs as well as give you a guaranteed completion date.

STEP 4

Update Call: Our office will contact customer on status of repairs.

STEP 5

Body repair: We fix from the inside out, so making sure the structure is properly aligned is key to the exterior fit and finish. Damaged panels are either replaced or repaired during this stage. A team leader ensures quality control before moving to the next stage.

STEP 6

Paint: A primer and sealer is applied for corrosion protection. Then, a base coat and two coats of clear. The paint is then baked at 160 degrees to allow it to harden, and quality control checks every inch before moving to the next stage.

STEP 7

Build: The trims and molding are put back on the vehicle. Functions are checked, then the interior and exterior of the vehicle is cleaned before the final inspection. The vehicle will go to final stage of polish and detail for delivery.

STEP 8

Final Inspection of Vehicle: Your adviser will do a final inspection and process the remaining paperwork to proceed to the final steps.

STEP 9

Completion call. We will give you the final call to let you know all the work is completed on your vehicle and to arrange a date and time for pickup.

STEP 10

Final delivery: We will go over the repairs with you and help process the rental car return if you have one.